We have just stepped into the second quarter of 2022, and Microsoft is ready with its Power Platform and Dynamics 365 Release Wave 1 2022.

The tech leader unveiled these updates at the Microsoft Business Applications Launch Event in April 2022.

Promising innovation, efficiency, and business transformation, Microsoft has brought some incredible features to the Dynamics 365 and Power Tools applications.

So, if you haven’t attended the Microsoft Applications Launch Event, fret not!

Web Masters as the Microsoft Dynamics 365 Partner was one of the prime attendees of the event. And we have brought you the Key Learnings of the Microsoft Business Applications Launch Event.

So, continue reading to learn:

  • Newest Features in Microsoft Dynamics 365 and Power Tools Applications.
  • How these New Features can Add Value to Your Business.

Key Learnings of Microsoft Dynamics 365 Release Wave 1 2022

Microsoft commenced the event by shedding light on its objective to make Dynamics 365 Apps more efficient and disruptive. The release includes new Microsoft Business Central Update, Power Apps features, and much more.

Let’s understand the new feature additions to Microsoft Dynamics 365 Apps:

Dynamics 365 Release Wave 1 2022

1) Microsoft Dynamics 365 Marketing Application:

In Microsoft Dynamics 365 Release Wave 1 2022: You might be familiar with its unified collaboration capabilities and AI insights that helped understand your prospects better.

With this release, Microsoft Dynamics 365 Marketing goes a step further. The new AI and Data Analytics capabilities add a ‘Delight’ factor to the Marketing application.

You can now plan customer journeys and email campaigns with ease. Thanks to the new integration with Customer Journey Orchestration and Email Designer. Doesn’t it sound efficient?

New Features of Dynamics 365 Marketing: Dynamics 365 Release Wave 1 2022

Dynamics 365 Release Wave 1 2022
  • Transactional Churn Models: Data analysts and marketers can easily create out-of-the-box churn models.
  • Teams Chat Integration: You can now collaborate seamlessly across your teams with Microsoft Teams Chat integration.
  • Customer Journey Orchestration: You can easily define customer journeys and orchestrate them.
  • Power Automate Integration: Microsoft Dynamics 365 Marketing now allows you to automate marketing workflows through Power Automate. And you can share the prospect journey with the sales team through single links using Power Automate.

Investec, the renowned financial services company, is already leveraging these new marketing features. And they are winning it BIG on collaborative marketing management and conversions.

So, do you wish to learn more about these new Dynamics 365 Marketing features and upgrade the same? 

2) Microsoft Dynamics 365 Sales Application:

Another highlight of the event was the new Dynamics 365 Sales features. The already sophisticated Dynamics 365 Sales application now offers a more comprehensive view of your prospects, sales funnel, opportunities, etc.

New Features of Dynamics 365 Sales: Dynamics 365 Release Wave 1 2022

Dynamics 365 Release Wave 1 2022
  • Proactive Activity Notifications: Stay updated with your priorities and prospect activities with the upgraded Dynamics 365 Sales Application.
  • Smart AI Suggestions: Businesses can now expect AI suggestions on which prospects should top the priority list based on their conversion value and potential.
  • Teams Collaboration: With the Teams Chat Integration, you can collaborate with any team member for important sales discussions. Moreover, integrated AI recommends the team members who have had past interactions or experiences with the prospect in your funnel.
  • Intelligent Transcript: As you connect with a prospect on a call, the AI will automatically produce a transcript of the call. This simply means that you only have to focus on your value proposition during the call. And AI can offer you the complete call transcript with the Call Highlights and Call Summary suggestions.

The new features offer better lead nurturing, collaborative sales management, and AI-assisted conversion management.
This gives Microsoft Apps a leading edge over competitors like Oracle NetSuite and SAP Business One. Check – Microsoft Dynamics vs NetSuite in detail!

Don’t miss out on these amazing new features of the Dynamics 365 Sales Application

3) Microsoft Dynamics 365 Customer Service Application:

Need highly efficient and smarter software to enhance customer service management and customer relationships? The upgraded Dynamics 365 Customer Service Application just does that!

New Features of Dynamics 365 Customer Service: Dynamics 365 Release Wave 1 2022

Dynamics 365 Release Wave 1 2022
  • Nuances Integration: With Nuances Voice Recognition technology, the customer service executive can recognize a customer through his voice. Moreover, the IVR (integrated voice response) indicates out-of-the-ordinary voice gestures.
  • AI-powered Virtual Assistant: The AI assistant further interacts with a customer and solves his request. This assistant uses Predictive Intent technology to offer accurate solutions.
  • Microsoft Teams Collaboration: Based on the customer’s request, the AI Assistant can easily connect the customer with a human representative through Teams Chat.
  • Smart Assist Feature: The new Smart Assist Feature assists the customer service representative by providing him with answer suggestions for the customer’s queries.
  • New Customer Support Swarming Feature: This new feature allows customer service representatives to connect with experts across the organization.

The representative can add the skills or customer queries for which he needs assistance, and the integrated AI will suggest the best experts connect within Swarm.

What’s more, these experts can directly accept the Swarm connection request from their Microsoft Teams. It is all connected!

HP (Hewlett Packard Development Company) has already started integrating these new features into its Dynamics 365 Customer Services App. And they are already churning better customer loyalty with delightful customer experiences.

4) Microsoft Dynamics 365 Supply Chain Management:

Dynamics 365 Supply Chain Management has been one of the most disruptive applications. Brands like Daimler Trucks and FOCO manage millions of parts and products seamlessly across the fleets through this app.

What’s more? The upgraded Dynamics 365 Supply Chain Management app has now become more process efficient. And supply chain managers can now stay at the top of their game with newly added features.

New Features of Dynamics 365 Supply Chain Management: Dynamics 365 Release Wave 1 2022

Dynamics 365 Release Wave 1 2022
  • Smarter Supply Chain Insights: You receive notifications on order updates. For example, if the system detects an anomaly or delay, it will indicate it in advance. You can then look for the suggested alternate manufacturers.
  • Embedded Teams Collaboration: With the new Embedded Teams Collaboration, you can easily connect with manufacturers and your team members.
  • New Order Management Interface: The new order management interface offers a centralized view of all orders (Order status in progress/failed/success).
  • New FedEx Integration Feature: New FedEx Integration allows businesses to offer a 2-day delivery promise. Moreover, supply chain managers can track live information on the capacity of fleets. And the integration also shows the automatically calculated delivery dates.
Dynamics 365 Release Wave 1 2022
  • New Returns Management App: The returns management app can be integrated with your eCommerce solution for consumers to order returns easily.

If you are already using Microsoft Dynamics 365 Supply Chain Management App, it is time to upgrade your app with these new features and integrations. Also, some of these updates might directly be available to companies using Microsoft Cloud hosting. Also, check – Microsoft On Premises vs Cloud benefits & disadvantages.

5) Microsoft Dynamics 365 Connected Spaces:

Microsoft Dynamics 365 Connected Spaces app has become a game-changer for retail businesses.

The app integrates seamlessly with your existing digital surveillance setup and offers in-depth customer insights. Moreover, with the April Wave 1 release, Connect Spaces now offers Vision AI integration.

New Features of Dynamics 365 Connected Spaces: Dynamics 365 Release Wave 1 2022

Dynamics 365 Release Wave 1 2022
  • Vision AI Integration: The integrated Vision AI can recognize the people and other objects in the live video stream and generate insights about in-store customer behavior.
  • Intelligent Customer Insights: The app brings you more in-depth customer insights. You can check the time at displays, times in queue, results of in-store advertisements and promotions, customer behavior insights, etc.
  • Power Platform Extensibility: The Connected Spaces App comes integrated with Power Automate and the Power Platform. So, you can automate notifications and alerts for long queues at the till or if a customer’s behavior shows that he needs assistance.

Possibilities are unlimited with the new Microsoft Dynamics 365 Connected Apps. We as Microsoft Dynamics Implementation Partners can help you consult the best Microsoft Apps for your business.

So, if you wish to consult on the capabilities of the new Microsoft Dynamics 365 Connected Apps

Key Learnings of Microsoft Power Platforms Release Wave 1 2022

With the latest releases, Microsoft has made the Power Platform more accessible, functional, and intuitive for businesses.

Here are the key features added to Microsoft Power Platforms in April Release Wave 1 2022:

Dynamics 365 Release Wave 1 2022

1) Microsoft Power Apps:

Building purpose-specific business apps has never been this easy before the advent of the Microsoft Power Apps platform.

You can now easily connect with community experts while making your app. And the Power App platform is backed by Microsoft Dataverse.

New Features of Power Apps: Dynamics 365 Release Wave 1 2022

Dynamics 365 Release Wave 1 2022
  • Reimagined Mobility: You can create standalone mobile apps for your business easily.
  • Dataverse Accessibility: You have access to powerful data from Dataverse while creating apps on PowerApps.com
  • Modern App Designer: You now have access to the advanced Power Apps functionality with the generally available Modern Apps Designer.
  • Power Automate Integration: Whether you wish to automate workflows or the app development process, Power Automate works in line with your Power Apps setup.

2) Microsoft Power Automate:

Power Automate has been one of the most efficient apps from Microsoft. And thousands of businesses have already been using it to automate their workflows across applications and services. It helps businesses trigger notifications, collect data, automate repetitive tasks, etc.

With the April Wave 1 Release, Microsoft Power Automate is all the more functional and accessible.

Power Automate is now added to Microsoft Windows 11. Moreover, it now features better collaboration with several Microsoft business applications.

New Features of Power Automate: Dynamics 365 Release Wave 1 2022

Dynamics 365 Release Wave 1 2022
  • Unified Desktop Recorder: The Unified Recorder feature helps you with the seamless recording of the workflows and automates the same.
  • AI Builder: You can use AI Builder to define a process and then automate this process for repetitive tasks. One example is scanning unstructured documents for structured information.
  • Tenant-wide Admin Reports: You get a comprehensive view of the automated process results and status.
  • Undo and Redo in Cloud Flows: You can now request a redo for bulk failed cloud flows with newly added data and configurations.

The leading American wireless network operator, T-Mobile, is leveraging Power Automate’s new capabilities. And they were able to process over 11x times more requests and witnessed a 12x times increase in speed. Moreover, automation cuts down potential human errors by 100%.

So, if you too wish to boost your business efficiency by many folds, employ the Upgraded Power Automate Today.

3) Microsoft Power BI:

Power BI has been synonymous with superior analytics for quite some time now. And with the April Wave 1 Release, Microsoft gives it some impressive interface modifications and makes it more accessible.

New Features of Power BI: Dynamics 365 Release Wave 1 2022

Dynamics 365 Release Wave 1 2022
  • Embedded Power BI Integration: You can now leverage Power BI analytics by clicking on “Visualize this View” in Microsoft Dynamics 365 Apps, Project, SharePoint, etc.
  • Integration with Teams, Outlook, Office.com: Sharing analytics for collaborative experience becomes easier as the Power BI is integrated with Teams, Outlook, and Office.com
  • Data Hub: The Power BI application offers the users authoritative access to Data Hub. This allows users to explore insights and make data-driven decisions.

Now, these were just the key insights into the capabilities of Power BI.

So, do you wish to learn more about how Power BI can help you generate and leverage superior analytics for your business?

Summing Up

The Microsoft Power Platforms & Dynamics 365 2022 Release Wave 1 unveiled a long list of new features and capabilities to transform your business.

Moreover, Microsoft is determined to build upon these capabilities in the 2nd Release Wave of 2022.

So, Web Masters as the Gold Microsoft Partner will help you stay up-to-date with the latest releases and feature additions for Microsoft Business Apps.

Moreover, our Microsoft Dynamics Consultant can help you learn more about the best potential upgrades for your Microsoft Dynamics 365 or Power Platform Apps in 2022.