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Best ERP Project Management for Service Industry

Whether you deliver audit & finance services, IT services, support & maintenance, or business processing, Microsoft’s Business Central ERP project management helps streamline your business.

Talk to Our Business Central Expert
ERP Project Management

Microsoft Dynamics 365 Business Central ERP Project Management for Service Industry

We at Web Masters have been delivering superior service management software solutions of ERP Project Management to businesses for 30+ years now.

We are a proud Microsoft Dynamics 365 Partners offering custom Business Central solutions for your Finance/IT/Support Services Business.

Some of the most Common Challenges most service Businesses face without ERP Software Include:

  • No automated task allocation and manually managing service personnel.
  • Lack of a system for handling contract management, renewals, automatic notifications, etc.
  • Inaccurate timelines with a lack of BOM references and service load references.
  • Bland transparency into project and task progress.
  • Failing to offer good customer experience for support requests, loan claims, or finance services.
  • Lack of credibility and transparency in managing service invoicing and service items.
  • Manual management of service reports, records, and feedback.

Our Microsoft ERP project management software helps you get rid of outdated manual tasks. This includes manual order and feedback management processes.

And our Microsoft Dynamics 365 Business Central ERP empowers you with streamlined data and comprehensive features to manage service items, finance, invoicing, and team productivity with ease.

Let’s check the key features of our custom Microsoft Business Central Suite for Service Management.

Key Features of ERP Project Management

1) Service Contract Management

  • Set up agreements with the customers about service levels. Use default policies, templates, and documents for a faster service management setup.
  • Maintain information on contract history, contract renewal, and contract templates.
  • Manage warranties for service items and spare parts.
  • Record details on service levels, response times, discount levels, and the service history of each contract. This includes service items and parts used and labor hours with an upgrade of Microsoft dynamics nav upgrade.
  • Measure service contract profitability with our ERP Project Management tool.
  • Generate service contract quotes.
ERP Project Management
ERP Project Management

2) Planning and Dispatching With Our ERP Project Management

  • Assign personnel to work orders and log details such as work order handling and work order status.
  • Gain an overview of service task prioritization, service loads, and task escalations. Everything as simple as a Retail ERP.

3) Service Item Management

  • Record all your service items, including contract, component management, and BOM reference.
  • With ERP Project Management you can use the Trendscape Analysis feature to view KPIs for service items during various periods.
ERP Project Management
ERP Project Management

4) Our ERP Project Management Provides Order Management

  • Register post-sales issues, including service requests, services due, service orders, and repair requests.
  • Let customers initiate service requests according to the terms of service agreements.
  • Get a complete history of service orders and quotes through the Service Order Log.
  • Manage feedback from the client and even the feedback resolution process.

5) Service Price Management

  • Set up, maintain, and monitor service prices and manage service invoices.
  • Set up price groups based on criteria, such as the service item (or several item groups). Or sort by the type of fault for a period or specific customers or currencies.
  • Our ERP Project Management defines price calculation structures that include all parameters involved in providing service. These parameters include the parts used, the types of work, and the service charges.
  • Assign the correct price structure to service orders that match the price group criteria with our ERP Software for Distribution.
  • Assign fixed, minimum, or maximum prices to price groups and compare profitability.
Manufacturing ERP Software
Wish to enquire about the benefits and cost of Microsoft Business Central's ERP Project Management?
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How We Make the Business Central ERP Project Management System Delightful for You?

Consulting & Implementation
Consulting & Implementation

We assess your Finance/Audit/IT services business to consult you with the right custom Business Central ERP project management solution.

Further, we assist you with the deployment roadmap and the right modules for the service management software.

Business Specific Customization
Business Specific Customization

We do not sell an off-the-shelf solution. Instead, we help you build business-specific Microsoft ERP Project Management Software using custom extension technology.

Moreover, we limit the Dynamics 365 Business Central Pricing accordingly.

Prompt & Dedicated Support
Prompt & Dedicated Support

We are here to assist you with every technical query or downtime error at any point in time.

We lead with a dedicated support team that promises you prompt and dependable post-deployment support.

Product Training & Assistance
Product Training & Assistance

We help you understand and get accustomed to the custom features ad modules of your Manufacturing ERP Software for professional services.

Moreover, our training modules help you draw maximum efficiency from the deployed software.

Why Choose us as Your ERP Project Management Partner

30+
30+

Years of Experience

2200+
2200+

Clients

23+
23+

Countries

24x7
24x7

Managed Services

Go-to Implementation Partner:

Successful on-time, on-budget project implementations in the last 30 years.

Leading Digital Transformation across the Globe:

With in-depth expertise in Cloud, Data, and Apps.

Get a Custom Quote

Case Studies (ERP Project Management)

View more
Blockchain / Distribution / Payments

How We Helped a UK-based Body Care Product Retailer with Multi-store Management Software

View more
Blockchain / Distribution / Payments

How Our Microsoft ERP Helped a Hongkong-based Electronics Distributor Streamline His Business

View more
Blockchain / Distribution / Payments

How We Helped a Dubai-based Fashion Retailer with a Unified Retail Management Solution

Blog

Explore how we’ve empowered our clients with better connectivity, higher efficiency and more profitability with business central solutions

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How to Use Service Management Module in Microsoft Dynamics 365 Business Central  
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Project Management with Microsoft Dynamics 365 Business Central
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